Frequently Asked Questions
Do You Sell Products Directly?
We do not sell products directly to consumers. We utilize our network of distributors across North America that purchase wholesale through us to then provide product to the consumer market. Check out our distributor locator tool to find your local distributor.
Do You Handle Warranties?
We do not handle warranties and recommend that you speak with your distributor to see what programs they have available. For replacement parts and accessories please contact your local distributor. Check out our distributor locator tool to find your local distributor.
Have Troubleshooting Questions About Our Products?
Get In Touch With Our North American Office
North American Office
Middle Eastern Office
Based Out Of Shanghai, China
1st FL., BLK. 1, #67 Lane 1768, Li Yue Road, Shanghai 201114, P. R. China
Phone: +86-21-51905296 ~ 9
Based Out Of BIEBERTAL, Germany
Gladenbacher Weg 13, Biebertal, Germany
North American division
Based Out Of Brooksville, Florida
16136 Flight Path Drive, Brooksville, FL 34602, U.S.A.
middle east division
Based Out Of Cairo, Egypt
Phone: +2-(02)-2291 0711